Registration and Checkout FAQs
Answers to questions about the registration process and checkout.
I don't understand the long names for each lesson? What do they mean?
Answer: The lesson name consists of the following:
- Swimmer skill levels, (see the Lessons Descriptions to determine your swimmer's level).
- The letters: RR or SNHU indicate which pool location the lesson is being held.
RR = The Red Roof Inn, Loudon and SNHU = Southern NH University
How many lessons to I get?
Answer: The swim lesson program is indicated on the schedule by the month. You can jump in to a lesson at any time, you will sign up through PayPal.com with a subscription payment. This will hold your spot until you cancel. The lesson fee represents 1 month of lessons. When you sign up your payment date starts the day you register and is billed monthly on that date. You may cancel at any time.
When registering what does add a swimmer mean?
Answer: After you click the Register button you will see add a swimmer; this means add your swimmer to the lesson you just selected. After you enter the 1st child's information you can click the "Add Another Swimmer" button to enter another child to the same exact lesson.
If you are trying to schedule your swimmer in another lesson or session you may do this a little later in the registration process. After you are completely done adding swimmers to a particular lesson, fill in the billing contact information; then you will see the "Register for Another Lesson" button. This will take you through the process again of selecting a new lesson and adding swimmers to it.
What is Step 1 in the registration process?
Step 1: Adding your swimmer to a lesson.
After you click the Register button for a lesson that you want, you will go to the Swimmer Information page. This page is where you will fill out roster information for your child. Most fields are self explanatory, except the Guardian fields. The Guardian fields are there to allow us to know the guardian for each swimmer registered. Most times the guardian is the same as the billing person filling out the registration form, but sometimes not. Sometimes a billing person is registering a child for another family or perhaps a youth group. This allows us to associate a child with someone from home.
You may add more swimmers to the selected lesson after you have correctly filled out the information fields. Click the "+ Add Another Swimmer to This Lesson +" button to add the next child. You may do this as many times as you need up until the lesson space has been filled. If the lesson is filled you will need to select another lesson for the remaining swimmers.
Once you have added all the swimmers you want to register click the "Next> I'm Done Adding Swimmer - Let's enter the Billing Contact!" button. That's a big button. You will now be sent to Step 3: entering your Billing Contact Information.
What is Step 2 in the registration process?
Step 2: Entering the Billing Contact Information.
This page is for entering contact information for the person responsible for paying the registration fees. At the top of this page you will see the name of the lesson you are registering swimmers for. Below that you will see a list of swimmers that you are registering for the selected lesson. You may add another swimmer here if you forgot one in Step 1.
In the Billing Contact Information area you may or may not see the Discount Code field. The rest of the fields are pretty standard. If you leave this page for any reason, (like going back to review a swimmer's information), and then return, you will have to re-confirm your email address and enter the security code again.
Please read the Waiver and Release of Liability carefully before proceeding.
Once you are satisfied with the Billing Contact Information, click the "Next Step> Review what we have entered so far!" button. This will allow to review your Swimmer's Information and the Billing Contact Information before moving on to Step 3.
If everything looks cool click the "Next Step>" button. These are 2 very boring buttons, considering the buttons on the last last couple of pages! Anyhow, this will take you to Step 3: the Registration Cart to view all your registrations and check out.
What is Step 3 in the registration process?
Step 3: Viewing your Registration Cart and Checking out.
On this page you will see all the lessons that you have chosen so far. You may delete any lessons by clicking the red button with the white X, or you may edit any of the lessons by clicking the button with the pencil.
You may also add another lesson to the cart by clicking the "Register for Another Lesson" button. This will bring you back through the steps of selecting a lesson and adding swimmers to it. You will pass through the Billing Contact Information page again. Each time you add a different lesson you will loop around through Steps 1 and 2. That may seem confusing at first glance, but don't worry just confirm your email address and you will move along nicely.
Once are convinced that you have all your swimmers registered in all their lessons and sessions, let's wrap things up by checking out! Click the "Checkout Securely with PayPal" button and you will be securely transported to PayPal.com where you can enter your payment details. Once the payment is successfully applied you will return to our Website and you will receive a confirmation email with your registration details.
How do I cancel a subscription payment?
Answer: It's simple and only takes a few minutes. Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be cancelled up until the day of the next scheduled payment.
- Log in to your PayPal account.
- Click the My Account tab.
- Click the History subtab.
- Click More filters, select Subscriptions and agreements, and then click Subscriptions.
- Change the date back to the year the subscription was created, and then click Show.
- Click Details next to the subscription.
- Click Cancel Subscription.
If for some reason you cannot get to a computer, perhaps you are on vacation, just call or email us and we cancel for you from our end. You may cancel anytime, no hassle, no long term commitments.